Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions: These Terms and Conditions govern the use of keenprint.ie (“the website”) and the purchase of any goods from it. The website is owned and operated by Keen Print. Should you have any questions, please call us or fill in Contact Us form prior to ordering from this website.

1. Acknowledgment and Acceptance of Terms & conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Please read them carefully. Keen Print reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. Your usage of this site and placement of an order indicate, you acknowledge that you have read and understood these Terms and Conditions.

2. Liabilities

Nothing in these terms and conditions is to be taken to exclude or restrict rights granted to you by law in respect of goods supplied. Some goods may be the subject of additional warranties or guarantees given by the manufacturers direct to you. Without prejudice to your statutory rights, the information contained in this site is provided without warranty and in particular we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error free. We will not accept responsibility for any damage to the goods caused by you. The risk of damage to the goods passes to you once they are delivered to the address specified in your order instructions. We will not be liable to you for any administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods, or for fraud or any other liability which by law we are not permitted to limit or exclude.In all cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates. In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, and loss of profits, contracts, goodwill or anticipated savings. You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence. You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods. We use a range of couriers and occasionally there are delays in the postal system. We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances outside of our reasonable control. In particular we will not be responsible for delays caused by our suppliers. This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission. Goods purchased from our site are subject to Irish Law. We make no legal provision for other countries and customers outside Republic of Ireland take full and sole responsibility for compliance with the law in their own country.

3. Copyright

Copyright in the keenprint.ie website is property of Keen Print. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Keen Print and third parties. This property may only be used for the purposes of browsing the keenprint.ie website and acquiring goods and services of Keen Print.

4. Applicable Law

These Terms and Conditions are governed by the laws in force in Republic of Ireland and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Republic of Ireland and any courts, which may hear appeals from those courts.

5. Information Provided by You

If you purchase goods and services from Keen Print we may require you to provide your name, address, email address, phone number or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Keen Print with current, complete and accurate customer information when asked to do so by the website or an employee of Keen Print. Copies of Your customer information provided during the ordering process will be emailed to You, to Keen Print and stored in our database for the purposes of processing your order. The keenprint.ie website uses cookies stored on your computer’s hardrive to identify your individual shopping cart, these cookies do not contain any personally identifiable information. Additionally these cookies are destroyed once your order has been successfully submitted.We are committed to protecting your privacy. The information collected from individual customers is regarded as confidential and therefore will not be divulged to any third party, other than our supplier(s) and if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all Customer Records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Customer’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Keen Print will only be in connection with the provision of agreed services and products.

6. Product Information

Prices of goods and services and delivery and other charges displayed on the keenprint.ie website are current at the time of display. We take every reasonable care to ensure the accuracy of all products listed. However, we do not accept liability for any errors in pricing and description. Pricing and stock availability is subject to change anytime without notice.

7. Placing and Accepting Orders

We currently accept Bank transfer, Credit/Debit card, and cash pickup as the only methods of payment. All goods remain the property of Keen Print until paid for in full. Without limiting the operation of any other Terms and Conditions herein, Keen Print is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

8. Cancellation by Us

We reserve the right not to provide goods or services, remove or edit content, or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

9. Cancellation by You

If you need to cancel an order, please call us or fill in Contact Us form immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions, and policies relating to Returns and Exchanges.

10. Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. It is the responsibility of the customer to inform Keen Print if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

11. Returns and Exchanges

You or the recipient of an order may return an item that has been purchased from Keen Print because you have changed your mind or are unhappy with the product. If you return goods via Post or a Courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return. We cannot refund or exchange any product that has custom embroidery, unless damaged in transit or there is an observable quality defect. All returned products must be: In original condition; Undamaged; Returned within 28 days of delivery. In the event of a return by you, we will exchange or refund via the original method of payment only. However, you will pay the delivery costs of the return to Keen Print and re-delivery to you. We will not refund the initial delivery fees.

12. Goods Damaged or Faulty on Delivery

You may return damaged or faulty goods within 14 days of receipt. In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Keen Print. Please allow up to 14 days for refunds to be processed upon our receipt of goods.

13. Promotions and Competitions

Other Terms and Conditions not listed herein and applying to Keen Print promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the Terms & Conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

14. Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against Keen Print and our Associates which relate to or are incidental to any transaction. You agree to indemnify and hold Keen Print harmless from and against any and all claims, loss or expense that may be incurred by Keen Print or our Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Keen Print and our Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website, of any intellectual property or other rights of any person or entity.